WARRANTY

Warranty Claim Process via Grand-Kitchen

Step 1: Determine Warranty Eligibility
Please verify whether the damage falls under our warranty coverage. The following are examples of issues not covered by warranty:

• Wear and tear resulting from normal use over time.

• Damage caused by impact or contact with external objects (e.g., rails, rocks, stumps, or other obstacles).

• Damage due to improper care, misuse, or excessive force (e.g., driving the product into hard surfaces, detachment from vehicle racks during transit).

• Loss or misplacement of parts, hardware, or accessories after delivery is completed.

Step 2: Submit Your Claim
Complete the Warranty Request Form to initiate the process.

Should you have any questions prior to submission, please feel free to contact us via email. We are committed to helping you return to using your product as soon as possible and appreciate your patience, as warranty assessments may require detailed evaluation and time to resolve. Claims are processed in the order they are received, and most are addressed in a timely manner.

Step 3: Await Further Instructions
Once your form is submitted, our team will review your claim and contact you with specific next steps, which may vary based on the product manufacturer. We will provide clear guidance and details to proceed.

Thank you for choosing www.heartgiftfors.com. We appreciate your trust and wish you safe and enjoyable experiences with our products.